Support
Help with your loyalty card. For anything about a shop's rewards, stamps or your card's history, the staff at the counter can usually sort it out on the spot.
Contact us
Email support@gladyoureback.com and we'll get back to you, usually within one business day. Tell us which shop your card is from.
Common questions
How do I get a card?
Scan the QR code on the poster at the counter, then tap Add to Apple Wallet or Add to Google Wallet. There's no app to download and no account to make.
How do I collect stamps?
Open the card in your wallet and show it at the counter. Staff scan the QR code and the stamp appears on your card within a few seconds.
A stamp didn't show up
Give it a minute, and check your phone has an internet connection. If it still hasn't appeared, ask the staff: they can see every stamp on your card and fix it if something went wrong.
How do I use my reward?
When your card is full it says your reward is ready. Show the card at the counter and staff will redeem it, then a new card starts.
I can't add the card to my wallet
Make sure your phone has Apple Wallet (iPhone) or Google Wallet (Android) set up and you're signed in. Then scan the poster again. If it still doesn't work, email us and tell us which shop and which phone you have.
I got a new phone or deleted the card
On iPhone, your card comes back with your Apple account on the new phone. On Android, it's saved to your Google account; look in Google Wallet. If it's gone, scan the poster to get a new card and ask staff to move your stamps across.
How do birthday treats work?
Open your card's details and tap Add your birthday. We only keep the day and month. If the shop offers a birthday treat, it appears on your card on your birthday. You can set it once; ask at the counter if it needs changing.
How do I stop notifications?
Turn them off for the card in your wallet: on iPhone, open the card and tap the ⋯ button; in Google Wallet, open the card's details. Or remove the card to stop everything.
For businesses
Already using Glad You're Back? Sign in to manage your card, staff and customers. For help with your account, or to get started, email support@gladyoureback.com.
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